Now more than ever, we depend on technology to run our businesses (and our lives). When IT systems and connectivity go down, most businesses are at a standstill until they can get back online—potentially losing thousands in productivity and sales in the process.

It’s not just the BIG problems, either. It could be as simple as file access issues, password protection, or being able to print and recover files that were accidentally overwritten or deleted. All of these “glitches” can prevent staff from completing their daily work in today’s business landscape.

That is why you must have a plan in place to get back up and running quickly should something happen. Or, better yet, have a professional and responsive IT provider to help prevent these problems from happening in the first place.

That’s why we’ve created a list to help you determine if your business is equipped to navigate these issues—because even seemingly “minor” instances of system downtime and recurring technical glitches add up over time.

Check off all that apply:

  • Does your IT provider answer their phone LIVE and adhere to clear response time frameworks for high-priority service requests?
  • Is your IT provider easy to reach and highly responsive when you need them for non-emergency support requests?
  • Do you know if your IT provider proactively monitors, patches, and updates your network’s critical security settings daily? Weekly? At all? How do you know for sure? (Spoiler Alert: Most don’t!)
  • Does your IT provider offer proof that they are backing up ALL your network’s data and devices?
  • Does your IT provider meet with you regularly to report what they’ve been doing, review projects, and offer new ways to improve your network’s performance (instead of waiting until you have a problem to make recommendations)?
  • Does your IT provider issue detailed invoices that clearly explain what you are paying for with no surprise hidden fees?
  • Does your IT provider explain what they are doing and answer your questions in terms that you can understand—rather than use technical jargon—and routinely ask if there’s anything else they can help with, no matter how small?
  • Does your IT provider proactively discuss cybersecurity with you, make recommendations for protecting your network from ransomware and other common cyber threats, as well as provide end user cybersecurity training for your employees?
  • Is your IT provider polite, professional, and enjoyable to work with—or do you cringe every time you need to contact them?

If your current IT provider does NOT check the boxes on every point, you are paying for substandard support.

This could jeopardize your data and your network’s security, as well as cost you thousands in lost productivity because you and your employees are spending time dealing with problems that shouldn’t exist.

If that’s the case, then it’s time to see what else is out there and make sure you’re getting your money’s worth.

Use the link below to schedule a free 10-minute discovery call with our team: OR call us directly at 519-883-7815.

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