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About Us






CarefreeIT brings technology to your finger tips

About Us

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The CarefreeIT Philosophy


CarefreeIT has been providing cybersecurity and IT services to organizations in the Region of Waterloo since 1998.  We understand that all organizations need reliable, secure and efficient technology in order to serve their customers and foster growth.  We work closely with each of our clients to understand their priorities and goals and to ensure technology is there to support them in their journey - not hinder them. 


Our dedicated Client Services team combines technical expertise, our proprietary set of best practises, and state-of-the-art tools to deliver predictable results at an affordable and predictable cost.

We believe we can make IT truly carefree for the businesses and organizations we serve.  We understand that IT keeps you up at night with worries about security and reliability and we know, with the right mix of ingenuity, tools, and common sense we can deliver peace-of-mind to enable you to spend more time focused on your business.


To see what CarefreeIT results look like for the organizations we already serve, please check out our client testimonials.


Our Coverage Area




CarefreeIT In The Community

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We are proud of the strong business and community partnerships we have forged within the Region of Waterloo.

CarefreeIT Supporting Our Community

We strive to make a positive impact in our local community by supporting the following nonprofit and charitable organizations:


Logo of Driftwood Martial Arts Logo of Drayton Entertainment Logo of The United Way Waterloo Region Communities Logo of Waterloo Minor Soccer Club

President's Message


Our History


"CarefreeIT has evolved from the traditional role of Managed Service Provider, to a strategic partner for businesses throughout Southwestern Ontario who need Cybersecurity as a Service, with 24 hour monitoring, for a flat monthly fee. Each day we work to optimize our clients’ technology investments

by aligning their IT systems with our industry best practices to ensure peace of mind."


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Our Team

Relax! Our Team of Experts Has You Covered


John Balch

President and CEO

John Balch founded CarefreeIT in 1998 and is now proud to be celebrating 19 years of business success in the Region of Waterloo...

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Marilynn Smith

Business Development

Marilynn specializes in Business Development, Marketing and Communications.  With great enthusiasm, confidence, energy... 

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Vanessa Reimer

Business Analyst

Before joining the CarefreeIT team, Vanessa spent eight years as an academic researcher, writer, and educator. She now uses these...

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Gary Ticknor

Manager, Special Projects

Throughout the past 25 years Gary has specialized in troubleshooting a dynamic range of computer hardware, software, and network infrastructure. Each day he leads CarefreeIT's technical services team...

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Sukhjinder Singh

Senior Technical Specialist

Sukhjinder brings nearly two decades of technical expertise and client support experience to the CarefreeIT team. Each day our clients benefit from his specializations in infrastructure analysis...

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Aman Guliani

Manager Technical Services

Cybersecurity Specialist

We are proud to have Aman lead our CarefreeIT Cybersecurity Centre. His extensive experience and specialized education have allowed him to cultivate a deep understanding...

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Pete Seeger

Technical Specialist

Pete fulfills several vital roles at CarefreeIT, specializing in Network Administration, Computer Forensics, Data Recovery, Incident Response, and Cybersecurity Risk Assessments...

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CarefreeIT Technical Specialist

Vivek Kapoor

Technical Specialist

With a passion for trouble shooting and making a difference for others, Vivek is a Technical Specialist that always strives to eliminate IT worries as quickly as possible.

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Jane Etharia

Team Lead, Client Services

Technical Specialist

Before joining the CarefreeIT team, Jane worked as a Computer Network Engineer for BlackBerry Ltd., where she acquired extensive Help Desk and Desktop Support experience...

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Yan Huang

Technical Specialist

Yan is a vital member of the CarefreeIT Help Desk Support Team, specializing in troubleshooting hardware issues for endpoint computers...

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Nicole Gallant

Service Coordinator

As our technical services coordinator, Nicole is the first point of contact at the CarefreeIT Help Desk. Each day our clients and team members benefit from her extensive...

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Call Carefree IT Logo today at 1-855-900-4357
or CLICK HERE for more information.