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About Us

 

 

 

 

 

CarefreeIT brings technology to your finger tips

About Us

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The CarefreeIT Philosophy

 

CarefreeIT has been providing professional IT support to small and medium-sized businesses in the Region of Waterloo since 1998. We understand that business owners and their employees need reliable, efficient, and secure IT systems to serve their customers and foster organizational growth. This is why we work in strategic partnership with each of our clients to optimize their technology investments and prevent IT headaches before they start.

 

Our dedicated customer service team combines technical expertise with strategic planning to deliver proven business results for a flat monthly fee. By aligning our clients’ IT systems with our industry best practices, we deliver peace of mind to businesses that truly understand the value of their IT.

Each day our corporate vision is to make IT truly worry-free for the businesses and community organizations we serve. In today’s world, this means implementing procedures and controls that protect our clients from the ever-changing cyberthreat landscape. This is why our “total care” philosophy includes comprehensive cybersecurity protection, complete with cybersecurity awareness training for our clients’ employees.

 

To see what CarefreeIT results look like for the businesses we serve, see our client testimonials.

 

 


 

CarefreeIT In The Community

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We are proud of the strong business and community partnerships we have forged within the Region of Waterloo.

CarefreeIT Supporting Our Community

We strive to make a positive impact in our local community by supporting the following nonprofit and charitable organizations:

 

Logo of Driftwood Martial Arts Logo of Drayton Entertainment Logo of The United Way Waterloo Region Communities Logo of Waterloo Minor Soccer Club

President's Message


 

Our History

 

"CarefreeIT has evolved from the traditional role of Managed Service Provider to a strategic partner for small and medium-sized businesses throughout Southwestern Ontario. Each day we work to optimize our clients’ technology investments by aligning their IT systems with our industry best practices."

 

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Our Team

Relax! Our Team of Experts Has You Covered

 

John Balch

President and CEO

John Balch founded CarefreeIT in 1998 and is now proud to be celebrating 19 years of business success in the Region of Waterloo...

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Marilynn Smith

Business Development

Marilynn specializes in Marketing, Communications, and Public Relations.  With great enthusiasm, confidence, energy and a... 

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Vanessa Reimer

Business Analyst

Before joining the CarefreeIT team, Vanessa spent eight years as an academic researcher, writer, and educator. She now uses these...

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Gary Ticknor

Client Services Manager

Throughout the past 25 years Gary has specialized in troubleshooting a dynamic range of computer hardware, software, and network infrastructure. Each day he leads CarefreeIT's technical services team...

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Sukhjinder Singh

Senior Technical Specialist

Sukhjinder brings nearly two decades of technical expertise and client support experience to the CarefreeIT team. Each day our clients benefit from his specializations in infrastructure analysis...

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Aman Guliani

Cybersecurity Specialist

Senior Technical Specialist

We are proud to have Aman lead our CarefreeIT Cybersecurity Centre. His extensive experience and specialized education have allowed him to cultivate a deep understanding...

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Pete Seeger

Technical Specialist

Pete fulfills several vital roles at CarefreeIT, specializing in Network Administration, Computer Forensics, Data Recovery, Incident Response, and Cybersecurity Risk Assessments...

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Meral Isilak

Technical Specialist

Meral joined the CarefreeIT team

with extensive technical support experience, specializing in systems and network administration. She boasts numerous certifications...

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Aditya Bhardwaj

Technical Specialist

 

 

 

 

 

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Jane Etharia

Technical Specialist

Before joining the CarefreeIT team, Jane worked as a Computer Network Engineer for BlackBerry Ltd., where she acquired extensive Help Desk and Desktop Support experience...

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Yan Huang

Technical Specialist

Yan is a vital member of the CarefreeIT Help Desk Support Team, specializing in troubleshooting hardware issues for endpoint computers...

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Nicole Gallant

Service Coordinator

As our technical services coordinator, Nicole is the first point of contact at the CarefreeIT Help Desk. Each day our clients and team members benefit from her extensive...

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Call Carefree IT Logo today at (519) 883-7815
or CLICK HERE for more information.